From well thought to well executed

Leitwerk is a Management Consultancy specializing in Marketing, Sales and After Sales. Our aim is to win new customers with a high-performing sales organization and to retain customers by creating expectation-exceeding customer experiences. Our services are the analysis of markets, competitors, organizations and attitudes, the development of strategies and their practical implementation. 

++++ University of Zurich

Study on KPI for  Hydrogen Mobility Customer Experience as part of an inter-falcuty entrepreneurship & innovation management program

++++ Automobile Manufacturer 

Comparison and performance measurement of customer communication centers of vehicle and consumer product manufacturers in four markets. Deduction of measures to improve service quality and customer satisfaction .

++++ Manufacturer of Hygiene Products

Development of a customer recommendation driven market development strategy for a medically certified cleaning and disinfection product for medical practices and service providers in the health and wellness sector.

++++ Utility Company

Improvement of the effectiveness of a Key Account Management organization with a new developed Sales Tool for CRM, potential analysis and quotation generation.

++++ Manufacturer of Automotive Parts

Support for the conception and introduction of a worldwide key account organisation

++++ Utility Company

Development of a market entry concept and communication strategy for the Smart Metering tools and services.